Bitter Baby® is the character that makes coachability impossible to forget — a bold, funny, unmistakably honest teaching tool for conflict resolution and better workplace culture. Penny Reed brings Bitter Baby® to stages nationwide to help teams name resistance, choose growth, and build a culture worth showing up for.
The Bitter Baby represents bitterness, resentment, victimhood, blame, and resistance to growth — the internal voice that whispers excuses, fosters side conversations, and normalizes disengagement. It shows up in every practice, every office, every team meeting. Bitter Baby® gives that voice a face, so your team can finally call it out, laugh at it, and choose something better.
Two signature programs built around Bitter Baby®, each designed to leave audiences with a shared language for coachability, conflict resolution, and better workplace culture — and a story they'll still be repeating months later.
Truly coachable teams don't happen by accident. This high-energy session gives audiences a language for something they already feel but rarely name out loud: the Bitter Baby voice that shows up as excuses, side conversations, and quiet resistance to change. Using Bitter Baby® as a living, breathing (and very opinionated) teaching prop, Penny walks the room through what coachability actually requires — the choice, the discomfort, and the commitment that follows. Teams leave with a shared vocabulary for calling out resistance with humor instead of blame, and a clear framework for choosing growth the next time the Bitter Baby shows up.
Conflict doesn't have to rock your practice — it has to be resolved. In this signature keynote, Penny introduces Bitter Baby® as the physical embodiment of every unresolved grievance quietly running a team into the ground, then hands the audience a practical, repeatable method for catching friction early and resolving it before it calcifies into resentment. Built around the "Choose Better" philosophy and the "We will not rock you" chant that audiences carry home with them, this session blends genuine laughter with a leadership message that sticks.
Moments from recent keynotes and workshops nationwide.
"Warmth, authenticity, and relatable delivery. Penny creates an environment where attendees feel both inspired and empowered — an exceptional speaker who brings knowledge, inspiration, and leadership to the stage every time." — Jessica Cull, Executive Vice President, AADOM
Available for study clubs, leadership and team programs, referring doctor seminars, keynotes, and private events nationwide.